Privacy Policy

Last updated: 18 March 2026

Lumus365 Ltd ("PulseRC", "we", "us", or "our"), registered at 128 City Road, London, EC1V 2NX, United Kingdom, is the data controller responsible for your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and the Data Protection Act 2018.

1. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name.
• Contact data: email address, phone number, shipping address, city, postal code, country.
• Order data: products ordered, order value, order notes, order ID.
• Technical data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our website.
• Usage data: information about how you use our website and products.

2. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance (Art. 6(1)(b) GDPR): processing necessary to fulfil your order and deliver products to you.
• Legitimate interests (Art. 6(1)(f) GDPR): to improve our website, prevent fraud, and ensure network security.
• Consent (Art. 6(1)(a) GDPR): where you have given explicit consent, e.g. for marketing communications. You may withdraw consent at any time.
• Legal obligation (Art. 6(1)(c) GDPR): to comply with applicable laws such as tax and accounting requirements.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders.
• Send order confirmations and shipping updates.
• Respond to your enquiries and provide customer support.
• Improve our website, products, and services.
• Comply with legal and regulatory obligations.
• Send marketing communications (only with your consent).

4. Data Sharing

We do not sell your personal data. We may share your data with:

• Shipping providers: to deliver your orders.
• Payment processors: to process transactions securely.
• IT and hosting providers: who assist with the operation of our website.
• Legal authorities: when required by law or to protect our rights.

All third parties are required to respect the security of your personal data and to treat it in accordance with applicable data protection law.

5. International Transfers

Where we transfer your personal data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or transfers to countries with an adequacy decision.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order data is typically retained for 6 years to comply with tax and accounting obligations.

7. Your Rights

Under the GDPR and UK GDPR, you have the following rights:

• Right of access: request a copy of your personal data.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your data ("right to be forgotten").
• Right to restriction: request restriction of processing.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at lahnoanna945@gmail.com.

8. Cookies

Our website may use essential cookies necessary for the website to function properly. We do not use tracking or advertising cookies without your consent. For more details on cookies, please contact us.

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), access controls, and regular security reviews.

10. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk. In the EU, you may contact your local data protection authority.

11. Contact

For any questions regarding this Privacy Policy or your personal data:

Lumus365 Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Email: lahnoanna945@gmail.com
Phone: +44 7846 974202

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.